Privacy Policy

1. Introduction and Scope

Welcome to the 7siv Privacy Policy. This document explains how 7siv (the "Company", "we", "us", or "our") collects, uses, discloses, stores, and protects the personal information of users (the "User", "Player", "you", or "your") who access or use the 7siv online gaming platform at https://7siv.cam and any related mobile applications or services (collectively, the "Service").

7siv is committed to protecting your privacy and handling your personal data in a transparent, secure, and lawful manner. This Privacy Policy applies to all personal information collected through the Service, including information you provide during account registration, identity verification (KYC), deposits, withdrawals, customer support interactions, and gameplay. By using the Service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming guidelines. If you do not agree with any part of this Privacy Policy, you must cease using the Service immediately and refrain from creating an account.

2. Information We Collect

7siv collects several categories of personal information to provide, maintain, secure, and improve the Service. The types of information we collect include:

2.1 Information You Provide Directly

When you create a 7siv Account, complete the KYC verification process, or interact with customer support, you voluntarily provide the following information:

• Identity Information: Full legal name, date of birth, place of birth, nationality, Indonesian national identity number (NIK from your KTP), gender.
• Contact Information: Email address, mobile phone number, residential address (street, city, postal code, province).
• Identity Verification Documents: Scanned or photographed copies of your Indonesian national ID (KTP), a selfie photograph holding your ID, and proof of address (utility bill or bank statement).
• Payment Information: Bank account details (bank name, account number, account holder name), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja phone number or account ID).
• Account Credentials: Username, password (stored in encrypted form), and any security questions or two-factor authentication settings you configure.
• Communication Data: Messages, inquiries, complaints, or feedback you send to our customer support team via live chat, email, WhatsApp, or other channels.

2.2 Information Collected Automatically

When you access or use the Service, we automatically collect certain technical and usage information through cookies, log files, and similar technologies:

• Device Information: Device type (smartphone, tablet, desktop), operating system (Android, iOS, Windows, macOS), browser type and version, screen resolution, device identifiers (IMEI, advertising ID).
• Connection Information: IP address, internet service provider (ISP), geographic location (city and region inferred from IP address), connection type (Wi-Fi, mobile data).
• Usage Data: Pages visited, links clicked, games played, bet amounts, bet outcomes, deposit and withdrawal history, login timestamps, session duration, referral source (how you arrived at 7siv).
• Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons, and pixel tags used to remember your preferences, authenticate your login, prevent fraud, and analyze site performance. See Section 6 (Cookies & Tracking) for details.

2.3 Information from Third Parties

In certain circumstances, we may receive information about you from third-party sources:

• Payment Processors: When you deposit or withdraw funds, Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) share transaction confirmation data with us to credit or debit your Account balance.
• Identity Verification Providers: We use third-party KYC verification services to confirm your identity and age. These providers may cross-reference your identity documents against national databases or public records.
• Fraud Prevention Services: We work with security and fraud detection partners who provide risk scores, device fingerprints, and anomaly alerts to help us prevent account takeover, bonus abuse, and money laundering.
• Marketing Partners: If you arrive at 7siv through an affiliate or referral link, we may receive limited information (referral ID, campaign source) to attribute your registration for commission purposes.

3. How We Use Your Personal Data

7siv uses your personal information for the following legitimate business purposes:

3.1 Account Management and Service Delivery

• Create, maintain, and secure your 7siv Account
• Verify your identity, age, and eligibility to use the Service (KYC compliance)
• Process deposits, withdrawals, and payment transactions
• Enable you to place bets, play casino games, and participate in togel (lottery) draws
• Track your Account balance, transaction history, and gameplay activity
• Provide customer support and respond to your inquiries, complaints, or requests

3.2 Legal Compliance and Security

• Comply with Indonesian and international anti-money-laundering (AML) and counter-terrorist-financing (CTF) regulations
• Detect, prevent, and investigate fraud, bonus abuse, multi-accounting, collusion, cheating, and other prohibited activities
• Enforce our Terms & Conditions and protect the rights, property, and safety of 7siv, our players, and third parties
• Respond to legal requests, court orders, subpoenas, or regulatory inquiries from Indonesian authorities or law enforcement agencies
• Maintain audit trails and transaction records as required by gaming regulations and financial laws

3.3 Platform Improvement and Analytics

• Analyze user behavior, preferences, and trends to improve game selection, user interface design, and overall Service performance
• Conduct A/B testing to optimize promotional campaigns, bonus offers, and user engagement features
• Monitor Service uptime, identify technical issues, and troubleshoot bugs or errors
• Generate aggregated, anonymized statistics for internal reporting and strategic planning

3.4 Marketing and Personalization

• Send you promotional emails, SMS messages, or push notifications about bonuses, tournaments, new games, and special offers (you can opt out at any time)
• Personalize your gaming experience by recommending games, sports events, or togel markets based on your past activity
• Display targeted advertisements or banners within the Service (we do not share your personal data with third-party ad networks)
• Invite you to participate in surveys, feedback requests, or loyalty program initiatives

3.5 Responsible Gaming and Player Protection

• Monitor gameplay patterns for signs of problem gambling behavior and intervene with responsible gaming tools (deposit limits, session reminders, self-exclusion)
• Provide access to Responsible Gaming resources, support contacts, and self-assessment questionnaires
• Enforce age restrictions (21+ only) and prevent minors from accessing the Service

4. Data Sharing and Disclosure to Third Parties

7siv does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with the following categories of recipients in limited circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party companies to perform services on our behalf, including:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) process deposits and withdrawals. They receive your payment account details and transaction instructions.
• KYC Verification Providers: Third-party identity verification services receive your name, date of birth, NIK, and identity documents to confirm your identity and age.
• Game Providers: Pragmatic Play, Evolution Gaming, Microgaming, NetENet, Spribe, Pocket Games Soft, and other software providers receive anonymized gameplay data (bet amount, game outcome) but do not have access to your personal identity or contact information.
• Customer Support Tools: Live chat platforms, email service providers, and CRM systems store communication data to help us respond to your inquiries efficiently.
• Cloud Hosting and Data Storage: We use secure cloud infrastructure providers to store Account data, transaction records, and identity documents. All data is encrypted in transit and at rest.
• Fraud Detection and Security Services: Anti-fraud partners receive device fingerprints, IP addresses, and transaction patterns to generate risk scores and detect suspicious activity.

All service providers are contractually obligated to handle your data securely, use it only for the specified purpose, and not disclose it to unauthorized parties. We conduct due diligence to ensure our partners comply with data protection standards equivalent to those outlined in this Privacy Policy.

4.2 Legal and Regulatory Authorities

We may disclose your personal information to Indonesian government agencies, law enforcement, courts, or regulatory bodies when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or regulatory request
• Protect the rights, property, or safety of 7siv, our players, or the public
• Investigate, prevent, or take action regarding suspected fraud, money laundering, illegal activity, or violations of our Terms & Conditions
• Respond to national security or public safety concerns

4.3 Business Transfers

If 7siv is involved in a merger, acquisition, asset sale, or bankruptcy proceeding, your personal information may be transferred to the acquiring entity or successor company. In such cases, we will notify you via email or prominent notice on the Service and ensure the new entity honors this Privacy Policy or provides you with an opportunity to opt out.

4.4 With Your Consent

In any circumstances not covered above, we will seek your explicit consent before sharing your personal information with third parties.

5. Data Security Measures and Encryption

7siv employs industry-standard technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

5.1 Encryption

All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS encryption, the same standard used by banks and financial institutions. Your password is hashed using bcrypt or a similar one-way cryptographic algorithm, meaning we cannot reverse-engineer it to see your plaintext password. Payment card data (if applicable) is tokenized and never stored on our servers.

5.2 Access Controls

Access to personal data is restricted on a need-to-know basis. Only authorized 7siv employees and contractors who require access to perform their job functions (customer support, fraud investigation, compliance) can view your information. All staff undergo data protection training and sign confidentiality agreements.

5.3 Secure Infrastructure

Our servers are hosted in secure, ISO 27001-certified data centers with 24/7 physical security, redundant power supplies, fire suppression systems, and network intrusion detection. We perform regular security audits, penetration testing, and vulnerability assessments to identify and remediate potential weaknesses.

5.4 Data Backup and Disaster Recovery

We maintain encrypted backups of critical data to ensure business continuity in the event of hardware failure, cyberattack, or natural disaster. Backup data is stored in geographically separate locations and subject to the same security controls as primary data.

5.5 Limitations

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you acknowledge that you provide information at your own risk. If you become aware of any security breach or unauthorized access to your Account, you must notify us immediately via [email protected].

6. Cookies, Tracking Technologies, and Analytics

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They enable the site to remember your preferences, authenticate your login session, and analyze how you use the Service. 7siv uses both first-party cookies (set by us) and third-party cookies (set by our analytics and advertising partners).

6.2 Types of Cookies We Use

• Strictly Necessary Cookies: Required for the Service to function. These cookies authenticate your login, remember your session, and prevent fraud. You cannot disable these cookies without losing core functionality.
• Performance and Analytics Cookies: Collect anonymized data about how you use the Service (pages visited, time spent, error messages). We use Google Analytics or similar tools to analyze traffic and improve user experience. These cookies do not identify you personally.
• Functional Cookies: Remember your preferences (language, currency, favorite games, notification settings). Disabling these cookies may reduce personalization features but will not prevent you from using the Service.
• Marketing and Advertising Cookies: Track your activity across the Service to display personalized promotions or measure the effectiveness of marketing campaigns. You can opt out of these cookies through your browser settings or our cookie consent banner.

6.3 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can choose to block all cookies, accept only first-party cookies, or delete cookies after each session. Note that blocking strictly necessary cookies may prevent you from logging in or placing bets. For more information on managing cookies, visit your browser's help documentation (Chrome, Firefox, Safari, Edge).

6.4 Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) signal. 7siv does not currently respond to DNT signals because there is no industry-wide standard for interpreting them. We honor opt-out requests made through our cookie consent banner or browser settings.

7. Your Privacy Rights and Data Subject Requests

Depending on your jurisdiction, you may have the following rights regarding your personal information. Indonesian data protection laws and international frameworks like GDPR grant users certain rights to control their data:

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you. Contact us at [email protected] with your Account details, and we will provide a data export in a structured, machine-readable format (typically PDF or CSV) within 30 days.

7.2 Right to Rectification

If any of your personal information is inaccurate or outdated, you can update it directly through your Account settings or by contacting customer support. We are required to keep certain information (KYC documents, transaction records) unchanged for compliance and audit purposes.

7.3 Right to Erasure ("Right to Be Forgotten")

You may request deletion of your personal data by closing your Account and requesting erasure. We will anonymize or delete your data within 90 days, except where we are legally required to retain records for anti-money-laundering, tax compliance, or dispute resolution purposes (typically 5–7 years).

7.4 Right to Restrict Processing

You can ask us to limit how we use your personal data (e.g., suspend marketing communications, freeze your Account). We will comply unless we have a legal obligation to continue processing.

7.5 Right to Data Portability

You have the right to receive your personal data in a portable format and transmit it to another service provider. Data exports include Account details, transaction history, and gameplay records.

7.6 Right to Object

You may object to the processing of your personal data for marketing purposes at any time by clicking "Unsubscribe" in promotional emails or adjusting your notification preferences in Account settings.

7.7 Right to Withdraw Consent

Where we rely on your consent to process personal data, you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted before withdrawal.

7.8 How to Exercise Your Rights

To exercise any of these rights, email us at [email protected] with the subject line "Data Subject Request" and include your Account username, registered email address, and a description of your request. We will respond within 30 days and may ask for additional information to verify your identity.

8. Data Retention Periods

7siv retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by Indonesian and international law:

• Active Accounts: Personal data is retained for the duration of your Account's active status and for 12 months after your last login or transaction.
• Closed Accounts: After Account closure, we anonymize or delete most personal data within 90 days. However, we retain KYC documents, transaction records, and communications for 7 years to comply with anti-money-laundering (AML) regulations, tax laws, and audit requirements.
• Marketing Data: If you opt out of marketing communications, we retain your email address on a suppression list indefinitely to ensure we do not re-contact you.
• Legal Holds: If your Account is subject to an investigation, legal dispute, or regulatory inquiry, we may retain data beyond standard retention periods until the matter is resolved.

9. International Data Transfers

7siv is based in Indonesia and primarily serves Indonesian residents. However, some of our service providers (cloud hosting, KYC verification, game providers) may be located outside Indonesia, including in the European Union, United States, and Singapore. When we transfer your personal data internationally, we ensure adequate safeguards are in place:

• Contracts with service providers include standard contractual clauses (SCCs) approved by data protection authorities
• Service providers are certified under recognized data protection frameworks (e.g., ISO 27001, SOC 2, GDPR compliance)
• Data is encrypted in transit and at rest, regardless of geographic location

By using the Service, you consent to the transfer of your personal data to jurisdictions outside Indonesia for the purposes described in this Privacy Policy.

10. Children's Privacy and Age Verification

7siv is strictly intended for adults 21 years of age or older. We do not knowingly collect personal information from minors. If you are under 21, you are prohibited from creating an Account or using the Service. If we become aware that a minor has provided personal information, we will immediately suspend the Account, void any bets, and delete the associated data. Parents or guardians who believe a minor has accessed 7siv should contact us immediately at [email protected].

11. Changes to This Privacy Policy

7siv reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will:

• Post the updated Privacy Policy on this page with a new "Last Updated" date
• Send an email notification to your registered email address
• Display a prominent notice on the Service for at least 30 days

Your continued use of the Service after the updated Privacy Policy takes effect constitutes your acceptance of the changes. We encourage you to review this page periodically to stay informed about how we protect your data.

12. Contact Information and Data Protection Officer

If you have questions, concerns, or complaints about this Privacy Policy or how 7siv handles your personal information, please contact us:

We will acknowledge your inquiry within 3 business days and provide a substantive response within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Indonesian data protection authority or seek legal remedies under applicable data protection laws.

Thank you for trusting 7siv with your personal information. We are committed to protecting your privacy and maintaining the highest standards of data security.